Wow! eBook – Blog

Book Description

Cisco Unified Communications Manager (CUCM) is a software-based call-processing system developed by Cisco Systems. CUCM tracks all active VoIP network components; these include phones, gateways, conference bridges, transcoding resources, and voicemail boxes among others. This scalable, distributable, highly-available enterprise-class system delivers voice, video, mobility, and presence services. It connects up to 30,000 users of IP phones, media processing devices, VoIP gateways, mobile devices, and multimedia applications. With this cookbook you will learn all the important aspects of administering Cisco Unified Communications Manager.

Cisco Unified Communications Manager 8: Expert Administration Cookbook is filled with many advanced recipes to effectively and efficiently configure and manage Cisco Unified Communications Manager. This book covers everything an administrator needs during and after Cisco Unified Communications Manager implementation.

This practical cookbook contains detailed step-by-step instructions with clear and informative screenshots that cover all the important and advanced aspects of administering Cisco Unified Communications Manager.

The book starts with introducing Call Routing and E.164. It then covers configuration and design information for the various call admission control technologies and Media Resources. The book also dives deep into troubleshooting, upgrades, disaster recovery, user management and much more.

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Book Description

FreeSWITCH is an open source telephony platform designed to facilitate the creation of voice, chat, and video applications. It can scale from a soft-phone to a PBX and even up to an enterprise-class softswitch.

In the FreeSWITCH Cookbook, members of the FreeSWITCH development team share some of their hard-earned knowledge with you in the book’s recipes. Use this knowledge to improve and expand your FreeSWITCH installations.

The FreeSWITCH Cookbook is an essential addition to any VoIP administrator’s library.

The book starts with recipes on how to handle call routing and then discusses connecting your FreeSWITCH server to the outside world.

It then teaches you more advanced topics like CDR handling, practical examples of controlling FreeSWITCH with the event socket, and configuring many features commonly associated with a PBX installation.

What you will learn from this book

• Configure users and phones as well as connections to VoIP providers and even Google Voice
• Control FreeSWITCH remotely with the powerful event socket interface
• Route inbound and outbound calls Download Now »

Book Description

Unleash your iPod touch and take it to the limit using secret tips and techniques. Fast and fun to read, Taking Your iPod touch 5 to the Max will help you get the most out of iOS 5 on your iPod touch.

You’ll find all the best undocumented tricks, as well as the most efficient and enjoyable introduction to the iPod touch available. Starting with the basics, you’ll quickly move on to discover the iPod touch’s hidden potential, like how to connect to a TV and get contract-free VoIP.

From e-mail and surfing the Web, to using iTunes, iBooks, games, photos, ripping DVDs and getting free VoIP with Skype or FaceTime—whether you have a new iPod touch, or an older iPod touch with iOS 5, you’ll find it all in this book. You’ll even learn tips on where to get the best and cheapest iPod touch accessories. Get ready to take iPod touch to the max!

What you’ll learn

• How to get your music, videos, and data onto your iPod touch
• How to manage your media
• Tips for shopping in the App Store and iTunes Store
• Getting the most out of iBooks
• Using Mail on your iPod touch
• Keeping in touch with FaceTime

Who this book is for
Anyone who wants to get the most out of their iPod touch 5. Download Now »

Book Description

An in-depth guide on the leading Unified Communications platform

Microsoft Lync Server 2010 maximizes communication capabilities in the workplace like no other Unified Communications (UC) solution. Written by experts who know Lync Server inside and out, this comprehensive guide shows you step by step how to administer the newest and most robust version of Lync Server. Along with clear and detailed instructions, learning is aided by exercise problems and real-world examples of established Lync Server environments. You’ll gain the skills you need to effectively deploy Lync Server 2010 and be on your way to gaining all the benefits UC has to offer.

• Gets you up and running with Lync Server—whether you are migrating from Office Communications Server or new to Lync Server.
• Walks you through all of the essential stages for deploying Lync Server
• Shows integration with Microsoft Exchange Server and Microsoft SharePoint Server
• Demonstrates how to monitor, diagnose, and troubleshoot problems more efficiently

Mastering Lync Server 2010 is a must-have resource for anyone looking to manage all the various forms of communication from one user interface.

From the Back Cover
Unified Communications Made Easier with Lync and This Practical Guide

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Book Description

Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE)
Foundation Learning Guide
Foundation Learning for the CCNP^® Voice (CVOICE) 642-437 Exam

Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE) Foundation Learning Guide is a Cisco^®-authorized, self-paced learning tool for CCNP Voice foundation learning. Developed in conjunction with the Cisco CCNP Voice certification team, it covers all aspects of planning, designing, and deploying Cisco VoIP networks and integrating gateways, gatekeepers, and QoS into them.

Updated throughout for the new CCNP Voice (CVOICE) Version 8.0 exam (642-437), this guide teaches you how to implement and operate gateways, gatekeepers, Cisco Unified Border Element, Cisco Unified Communications Manager Express, and QoS in a voice network architecture. Coverage includes voice gateways, characteristics of VoIP call legs, dial plans and their implementation, basic implementation of IP phones in Cisco Unified Communications Manager Express environment, and essential information about gatekeepers and Cisco Unified Border Element. The book also provides information on voice-related QoS mechanisms that are required in Cisco Unified Communications networks.

Fourteen video lab demonstrations on the accompanying CD-ROM walk you step by step through configuring DHCP servers, CUCME autoregistration, ISDN PRI circuits, PSTN dial plans, DID, H.323 and MGCP gateways, VoIP dial peering, gatekeepers, COR, AutoQoS VoIP, and much more. Download Now »

Book Description

Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment.

The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator’s view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics.

You’ll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems.

Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently.

Gary Ford has spent more than 13 years designing, deploying, and maintaining Cisco telephony and contact center solutions together with several of the world’s largest systems integration companies, Cisco ATPs, and customers. He was first introduced to contact centers in 1997 while working for British Telecom (BT) as a test engineer tasked with integrating the GeoTel ICR platform into BT’s core telephony network. Download Now »